Soomo Learning incident
An Amazon AWS outage is affecting our users
Soomo Learning experienced a major incident on February 28, 2017, lasting 6h 42m. The incident has been resolved; the full update timeline is below.
Update timeline
- monitoring Feb 28, 2017, 06:26 PM UTC
Due to some issues with Amazon AWS, your webtext pages may be missing certain images or links. Affected functionality may include: * Images on webtext pages * Transcript downloads * Downloading papers from writing templates We will post updates as the situation evolves.
- monitoring Feb 28, 2017, 07:13 PM UTC
Grade delivery for students with gradebook sync is suspended due to the ongoing AWS outage. Grades are queueing and will be delivered when service is restored.
- monitoring Feb 28, 2017, 07:30 PM UTC
Students who are subscribing to a new webtext will experience an error that prevents them from proceeding any further, as our terms of service are presented from content stored at Amazon AWS.
- monitoring Feb 28, 2017, 09:39 PM UTC
Good news! Your webtext should no longer be missing images or links, and paper downloading should be functioning normally. In addition, new students should be able to sign up successfully. Grade delivery and Soomo Messenger are still affected.
- resolved Mar 01, 2017, 01:08 AM UTC
All remaining issues have resolved! Please contact support if you have any questions or are experiencing any difficulty.