Soomo Learning experienced a minor incident on August 23, 2022 affecting Webtexts.com, lasting 1h 33m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Aug 23, 2022, 11:35 PM UTC
Our website, www.webtexts.com, is currently unavailable for some users. The cause of this unavailability appears to be a DNS issue that one of our service providers is experiencing. We will update this incident when we have more information about this outage.
- identified Aug 24, 2022, 12:00 AM UTC
This outage continues, with no expected time to resolve yet.
- monitoring Aug 24, 2022, 12:13 AM UTC
We have applied a workaround which may allow users to access www.webtexts.com. Please let us know if you are still experiencing issues connecting.
- resolved Aug 24, 2022, 01:09 AM UTC
After deploying the workaround, we have not heard any further report of issues reported. Therefore, we will consider this issue resolved for our users.