Soomo Learning incident
Issues with paper downloading & submission features
Soomo Learning experienced a minor incident on June 13, 2023 affecting Webtexts.com, lasting 2h 49m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Jun 13, 2023, 08:22 PM UTC
Following increases in automated error reports and user-reported issues with paper downloading and LMS submission within webtexts, we determined that a service outage within the AWS us-east-1 region is impacting our users. Webtext users may experience failures when attempting to retrieve documents (DOCX, PPTX, or XLSX) from the features in webtexts which may be labeled as "Writing Templates," "Spreadsheet Templates," or other. Further, users attempting to submit their work to an LMS may also experience failures, because document generation is required prior to submission. We will monitor this situation and provide updates as we learn more.
- monitoring Jun 13, 2023, 09:20 PM UTC
AWS has reported that error rates are subsiding, though we are still observing document generation failures related to the issues in the us-east-1 region. We will continue to monitor.
- resolved Jun 13, 2023, 10:01 PM UTC
AWS has indicated that the issues impacting our downloading & submission features have been resolved. Our own internal monitoring and investigation supports this claim. We believe this incident is now concluded. Please reach out to our support team at [email protected] if you experience any further issues downloading or submitting documents.