Soomo Learning incident

Degraded Performance of Soomo Messenger and Help Center Articles

Minor Resolved View vendor source →

Soomo Learning experienced a minor incident on May 29, 2024 affecting Soomo Messenger, lasting 42m. The incident has been resolved; the full update timeline is below.

Started
May 29, 2024, 04:55 PM UTC
Resolved
May 29, 2024, 05:37 PM UTC
Duration
42m
Detected by Pingoru
May 29, 2024, 04:55 PM UTC

Affected components

Soomo Messenger

Update timeline

  1. monitoring May 29, 2024, 04:55 PM UTC

    Soomo’s Messenger and Help Center provider, Intercom, started experiencing degraded performance at 11:00 a.m. ET. Intercom now shows that their services are recovering, but some users may not be able to load the Soomo Messenger or our Help Center articles. We will continue to monitor this until the issue is resolved.

  2. resolved May 29, 2024, 05:37 PM UTC

    Soomo’s Messenger and Help Center provider, Intercom, now shows that their services have completely recovered. We believe this incident is now concluded. Please reach out to our Support team at [email protected] if you experience any further issues.