SonoSuite experienced a major incident on October 1, 2020 affecting Core, lasting 3h 57m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Oct 01, 2020, 08:18 AM UTC
We are experiencing some issues on the platform that can cause delays on the user navigation. We are currently investigating.
- investigating Oct 01, 2020, 08:36 AM UTC
Main SonoSuite Core machine is having a heavy disk load by unknown reasons. We are investigating the underlying causes.
- investigating Oct 01, 2020, 08:40 AM UTC
Machine affected has been restarted. SonoSuite Core has been unavailable for a few minutes. It's up again.
- identified Oct 01, 2020, 09:24 AM UTC
SonoSuite Core service has been stopped for 5' and it's up again.
- monitoring Oct 01, 2020, 10:13 AM UTC
We've changed how the machine manages disk load, and service is now back to normal. We'll keep monitoring performance for a couple of hours before closing the incident.
- resolved Oct 01, 2020, 12:16 PM UTC
Machine performance seems to be back to normal.