SonoSuite incident

AWS Infrastructure issue

Major Resolved View vendor source →

SonoSuite experienced a major incident on March 9, 2023 affecting Core, lasting 4h 22m. The incident has been resolved; the full update timeline is below.

Started
Mar 09, 2023, 09:42 AM UTC
Resolved
Mar 09, 2023, 02:04 PM UTC
Duration
4h 22m
Detected by Pingoru
Mar 09, 2023, 09:42 AM UTC

Affected components

Core

Update timeline

  1. identified Mar 09, 2023, 09:42 AM UTC

    AWS Infrastructure had an error and this caused issues in our file-handling systems

  2. monitoring Mar 09, 2023, 11:32 AM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Mar 09, 2023, 02:04 PM UTC

    This incident has been resolved.