SonoSuite incident

Platform error

Critical Resolved View vendor source →

SonoSuite experienced a critical incident on October 19, 2020 affecting Core, lasting 52m. The incident has been resolved; the full update timeline is below.

Started
Oct 19, 2020, 02:38 PM UTC
Resolved
Oct 19, 2020, 03:30 PM UTC
Duration
52m
Detected by Pingoru
Oct 19, 2020, 02:38 PM UTC

Affected components

Core

Update timeline

  1. investigating Oct 19, 2020, 02:38 PM UTC

    The platform is returning a 502 error, we are currently investigating this issue.

  2. identified Oct 19, 2020, 02:52 PM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Oct 19, 2020, 03:03 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Oct 19, 2020, 03:30 PM UTC

    This incident has been resolved.