SonoSuite incident

SonoSuite platform is not accessible

Critical Resolved View vendor source →

SonoSuite experienced a critical incident on February 17, 2022 affecting Core, lasting 11h 22m. The incident has been resolved; the full update timeline is below.

Started
Feb 17, 2022, 11:32 PM UTC
Resolved
Feb 18, 2022, 10:55 AM UTC
Duration
11h 22m
Detected by Pingoru
Feb 17, 2022, 11:32 PM UTC

Affected components

Core

Update timeline

  1. investigating Feb 17, 2022, 11:32 PM UTC

    SonoSuite platform is not accessible at this moment. We are investigating the causes.

  2. monitoring Feb 18, 2022, 12:20 AM UTC

    Root cause of the incident was an Amazon Web Services networking failure. Service is up again. We'll keep monitoring it for the next hours.

  3. resolved Feb 18, 2022, 10:55 AM UTC

    Service has been normal for more than eight hours.