Sonic Internet + Voice incident
Unplanned Network Outage - nbn VIC and TAS Subscribers
Sonic Internet + Voice experienced a major incident on March 13, 2023 affecting Sonic Internet, lasting 21h 24m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Mar 13, 2023, 01:58 AM UTC
Please be advised we're experiencing a Major Incident, with nbn services being unable to connect in Victoria and Tasmania. Our upstream carrier teams have been engaged to investigate and identify the cause of the disruption. An ETR will be provided once our initial investigation is complete. Further updates will be provided within the next 2 hours. We apologise for the inconvenience this is causing.
- identified Mar 13, 2023, 01:58 AM UTC
12:49 PM 13/03/2023: Mains power at our carrier data centre. Data Centre Engineers along side with Field engineers and tier 3 engineers are continuing to work through the restoration of all services at this time.
- monitoring Mar 13, 2023, 04:38 AM UTC
2:28 PM 13/03/2023: Multiple engineers have attended site with all services now being restored and powered via the data centre.
- resolved Mar 13, 2023, 11:22 PM UTC
Service has been restored.