Sonic Internet + Voice experienced a minor incident on May 24, 2022 affecting Sonic Internet, lasting 5h 24m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating May 24, 2022, 01:14 AM UTC
Please be advised that NBN NCL2 services located on Bendigo NNI are currently experiencing a service disruption. Engineers are currently investigating the outage. 3:00 AM 24/05/2022: A planned change occurred between 24-05-2022 01:00am and 24-05-2022 03:00am and completed at 24-05-2022 02:02am 4:34 AM 24/05/2022: Our upstream carrier identified NCL2 services attached to the planned change were down after the completion of the change and identified a NCL2 configuration issue 9:43 AM 24/05/2022: Teams are working on to restore the NCL2 services, no ETR at the moment 11:07 AM 24/05/2022: Restoration works continuing with services slowly restoring.
- identified May 24, 2022, 01:16 AM UTC
Restoration works are continuing with services slowly restoring.
- identified May 24, 2022, 05:52 AM UTC
12:46 PM 24/05/2022: Teams are still working to progressively restore affected NCL2 services. No ETR.
- resolved May 24, 2022, 06:39 AM UTC
4:33 PM 24/05/2022: The network team advise all services have been configured and restored at approx 15:20 AEST