Sonic Internet + Voice experienced a major incident on February 3, 2023 affecting Web Hosting, lasting 9m. The incident has been resolved; the full update timeline is below.
Affected components
Web Hosting
Update timeline
- investigating Feb 03, 2023, 11:12 AM UTC
We are currently investigating an outage impacting our cPanel hosting servers.
- investigating Feb 03, 2023, 11:15 AM UTC
Our team have identified the network issue and are implementing a fix.
- monitoring Feb 03, 2023, 11:17 AM UTC
We have restarted services on an impacted network device and cPanel servers are starting to resolve. Our team will continue to monitor hosting servers.
- resolved Feb 03, 2023, 11:21 AM UTC
Hosting servers are now resolving as should be expected. If any further issue exists please contact [email protected] for assistance. We apologise for the outage.