Sonic Internet + Voice incident

cPanel Hosting Outage

Critical Resolved View vendor source →

Sonic Internet + Voice experienced a critical incident on April 19, 2023 affecting Web Hosting, lasting 3h 13m. The incident has been resolved; the full update timeline is below.

Started
Apr 19, 2023, 10:55 PM UTC
Resolved
Apr 20, 2023, 02:08 AM UTC
Duration
3h 13m
Detected by Pingoru
Apr 19, 2023, 10:55 PM UTC

Affected components

Web Hosting

Update timeline

  1. investigating Apr 19, 2023, 10:55 PM UTC

    We are currently investigating an issue with our cPanel hosting environment.

  2. identified Apr 19, 2023, 11:00 PM UTC

    We have identified an issue causing the outage. We are in the process of restarting a server to restore service to our cluster.

  3. monitoring Apr 19, 2023, 11:02 PM UTC

    Following our server restart we are seeing websites start to resolve again. All system alarms are returning to normal. We will continue to monitor for stability.

  4. resolved Apr 20, 2023, 02:08 AM UTC

    We have monitored the restoration of service and consider the service stable. We have escalated this outage to our upstream support engineers for further review.