Sonic Internet + Voice incident

Unplanned Network Outage - Grafton, NSW

Minor Resolved View vendor source →

Sonic Internet + Voice experienced a minor incident on January 15, 2024 affecting Sonic Internet, lasting 49m. The incident has been resolved; the full update timeline is below.

Started
Jan 15, 2024, 10:07 PM UTC
Resolved
Jan 15, 2024, 10:56 PM UTC
Duration
49m
Detected by Pingoru
Jan 15, 2024, 10:07 PM UTC

Affected components

Sonic Internet

Update timeline

  1. investigating Jan 15, 2024, 10:07 PM UTC

    Please be advised of a service disruption affecting NBN customers in and around Grafton, NSW. Our upstream network teams have been engaged to investigate and identify the cause of the disruption. An ETR will be provided once our initial investigation is complete. We apologise for the inconvenience this may have caused.

  2. resolved Jan 15, 2024, 10:56 PM UTC

    9:14 AM 16/01/2024: Traffic has now been restored.