Sonic Internet + Voice incident

Web Server Outage - son-web-01.sonicnet.net.au

Major Resolved View vendor source →

Sonic Internet + Voice experienced a major incident on March 20, 2024, lasting —. The incident has been resolved; the full update timeline is below.

Started
Mar 20, 2024, 04:10 AM UTC
Resolved
Mar 20, 2024, 03:30 AM UTC
Duration
—
Detected by Pingoru
Mar 20, 2024, 04:10 AM UTC

Update timeline

  1. resolved Mar 20, 2024, 04:10 AM UTC

    We are experiencing an intermittent issue with websites resolving. Only some sites hosted on this server are impacted.

  2. postmortem Mar 20, 2024, 04:11 AM UTC

    This issue is now resolved with our level 2 engineers correcting a DNS issue. We have tested and confirmed all hosted websites are resolving correctly. We wish to apologise for any inconvenience this may have caused.