SolarWinds experienced a critical incident on July 25, 2018 affecting APIs, lasting 42m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jul 25, 2018, 09:18 PM UTC
We're investigating an issue with the API which is causing requests to fail.
- identified Jul 25, 2018, 09:32 PM UTC
We've identified the issue causing API requests to fail and are working to resolve the issue. Agents should be sending data shortly, and you should see your hosts and metrics appear soon.
- monitoring Jul 25, 2018, 09:38 PM UTC
We've applied a fix and agents are confirmed to be sending data to the API. We're recovering the data from the time between about 5:00 PM and 5:30 Eastern and that data should be available in the application soon.
- resolved Jul 25, 2018, 10:01 PM UTC
We've confirmed that agents are once again sending data to the API and this data is being processed as expected. All active hosts will be visible in the application. We're working to restore the data from the time period during the incident, and this data should be available within the next few hours.