SolarWinds experienced a notice incident on July 26, 2018 affecting Web Application, lasting 2h 4m. The incident has been resolved; the full update timeline is below.
Affected components
Web Application
Update timeline
- investigating Jul 26, 2018, 11:36 AM UTC
Some customers cannot reach our Web Application currently. We are working to determine the cause.
- monitoring Jul 26, 2018, 11:50 AM UTC
We've identified and responded to a hardware failure in AWS, and are now monitoring the available application.
- monitoring Jul 26, 2018, 12:10 PM UTC
This application issue has now been resolved.
- resolved Jul 26, 2018, 01:41 PM UTC
The application issue has now been resolved.