SolarWinds incident

Maintenance issue affecting select customers

Notice Resolved View vendor source →

SolarWinds experienced a notice incident on September 13, 2019 affecting Metrics Ingest Pipeline, lasting 7h 32m. The incident has been resolved; the full update timeline is below.

Started
Sep 13, 2019, 09:12 AM UTC
Resolved
Sep 13, 2019, 04:45 PM UTC
Duration
7h 32m
Detected by Pingoru
Sep 13, 2019, 09:12 AM UTC

Affected components

Metrics Ingest Pipeline

Update timeline

  1. monitoring Sep 13, 2019, 09:12 AM UTC

    During the maintenance window a change was made that affected 5% of customers. We are currently working to restore data to those customers affected during the window.

  2. monitoring Sep 13, 2019, 09:13 AM UTC

    We are continuing to monitor for any further issues.

  3. resolved Sep 13, 2019, 04:45 PM UTC

    This incident has been resolved.