SolarWinds incident

Retrieval & Processing Outage

Major Resolved View vendor source →

SolarWinds experienced a major incident on December 19, 2019 affecting Metrics Ingest Pipeline and Metrics Downsampling and 1 more component, lasting 12m. The incident has been resolved; the full update timeline is below.

Started
Dec 19, 2019, 06:29 PM UTC
Resolved
Dec 19, 2019, 06:41 PM UTC
Duration
12m
Detected by Pingoru
Dec 19, 2019, 06:29 PM UTC

Affected components

Metrics Ingest PipelineMetrics DownsamplingQuery Sample Processing

Update timeline

  1. investigating Dec 19, 2019, 06:29 PM UTC

    We are currently investigating an issue w/ retrieving and processing data within the application.

  2. resolved Dec 19, 2019, 06:41 PM UTC

    We have resolved this issue. A few customers may notice gaps in data that will be filling over the next few hours.