SolarWinds experienced a major incident on August 20, 2024 affecting Web Application and APIs and 1 more component, lasting 7h 13m. The incident has been resolved; the full update timeline is below.
Affected components
Web ApplicationAPIsMetrics Ingest PipelineMetrics DownsamplingQuery Sample ProcessingAlert Integrations
Update timeline
- investigating Aug 20, 2024, 09:48 PM UTC
Connections to one of the shard servers are experiencing issues, which impacts environments hosted on that shard. We are investigating the issue.
- investigating Aug 20, 2024, 11:19 PM UTC
We are continuing to investigate this issue.
- identified Aug 21, 2024, 03:11 AM UTC
The issue has been identified and a fix is being implemented.
- monitoring Aug 21, 2024, 04:36 AM UTC
Most backlog has cleared and we are monitoring the progress
- resolved Aug 21, 2024, 05:01 AM UTC
All backlogs have cleared, and no issues are evident with the service at this time.