SoftwarePlant incident

Comala Document Management - Degraded Performance

Major Resolved View vendor source →

SoftwarePlant experienced a major incident on April 21, 2026, lasting 1h 10m. The incident has been resolved; the full update timeline is below.

Started
Apr 21, 2026, 04:15 PM UTC
Resolved
Apr 21, 2026, 05:25 PM UTC
Duration
1h 10m
Detected by Pingoru
Apr 21, 2026, 04:15 PM UTC

Update timeline

  1. investigating Apr 21, 2026, 04:15 PM UTC

    We are currently investigating an increase in latency and intermittent errors within Comala Document Management. This is due to a sudden surge in database requests that has exceeded our current autoscaling thresholds. Our engineering team is actively working to scale our infrastructure manually to stabilize performance.

  2. monitoring Apr 21, 2026, 05:12 PM UTC

    Performance has stabilized, and error rates have returned to normal levels. We are monitoring to ensure the app remains stable as we investigate the long-term resolution for this traffic pattern.

  3. resolved Apr 21, 2026, 05:25 PM UTC

    This incident has been resolved.