software.com incident

Increased response times to all API calls

Minor Resolved View vendor source →

software.com experienced a minor incident on June 5, 2019 affecting API and Web App, lasting 2h 52m. The incident has been resolved; the full update timeline is below.

Started
Jun 05, 2019, 06:37 PM UTC
Resolved
Jun 05, 2019, 09:30 PM UTC
Duration
2h 52m
Detected by Pingoru
Jun 05, 2019, 06:37 PM UTC

Affected components

APIWeb App

Update timeline

  1. investigating Jun 05, 2019, 06:37 PM UTC

    We're currently investigating a sudden increase in database latency leading to degraded performance for all API endpoints.

  2. monitoring Jun 05, 2019, 08:00 PM UTC

    The issue has subsided and we are monitoring for recurrence.

  3. resolved Jun 06, 2019, 05:40 AM UTC

    An optimization patch has been released.