software.com incident

Temporary service interruption

Critical Resolved View vendor source →

software.com experienced a critical incident on May 15, 2020 affecting API and Web App and 1 more component, lasting 4h 46m. The incident has been resolved; the full update timeline is below.

Started
May 15, 2020, 01:07 AM UTC
Resolved
May 15, 2020, 05:54 AM UTC
Duration
4h 46m
Detected by Pingoru
May 15, 2020, 01:07 AM UTC

Affected components

APIWeb AppWebsite

Update timeline

  1. identified May 15, 2020, 01:07 AM UTC

    The issue has been identified and a fix is being implemented.

  2. monitoring May 15, 2020, 01:22 AM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved May 15, 2020, 05:54 AM UTC

    This incident has been resolved.