software.com incident

Temporary service interruption

Critical Resolved View vendor source →

software.com experienced a critical incident on June 5, 2020 affecting Web App and Website, lasting 1h 23m. The incident has been resolved; the full update timeline is below.

Started
Jun 05, 2020, 09:40 PM UTC
Resolved
Jun 05, 2020, 11:04 PM UTC
Duration
1h 23m
Detected by Pingoru
Jun 05, 2020, 09:40 PM UTC

Affected components

Web AppWebsite

Update timeline

  1. investigating Jun 05, 2020, 09:40 PM UTC

    We are currently investigating this issue.

  2. investigating Jun 05, 2020, 09:41 PM UTC

    We are continuing to investigate this issue.

  3. identified Jun 05, 2020, 10:09 PM UTC

    The issue has been identified and a fix is being implemented.

  4. identified Jun 05, 2020, 10:09 PM UTC

    We are continuing to work on a fix for this issue.

  5. monitoring Jun 05, 2020, 10:37 PM UTC

    A fix has been implemented and we are monitoring the results.

  6. resolved Jun 05, 2020, 11:04 PM UTC

    This incident has been resolved.