software.com incident

Temporary Outage

Critical Resolved View vendor source →

software.com experienced a critical incident on June 6, 2020 affecting API and Web App and 1 more component, lasting 1h 35m. The incident has been resolved; the full update timeline is below.

Started
Jun 06, 2020, 04:06 PM UTC
Resolved
Jun 06, 2020, 05:42 PM UTC
Duration
1h 35m
Detected by Pingoru
Jun 06, 2020, 04:06 PM UTC

Affected components

APIWeb AppWebsite

Update timeline

  1. investigating Jun 06, 2020, 04:06 PM UTC

    We are currently investigating this issue.

  2. identified Jun 06, 2020, 04:16 PM UTC

    The issue has been identified and a fix is being implemented.

  3. resolved Jun 06, 2020, 05:42 PM UTC

    This incident has been resolved.