Softgarden incident

Major outage

Major Resolved View vendor source →

Softgarden experienced a major incident on December 19, 2024 affecting Customer Web Application and Applicant Web Application and 1 more component, lasting 28m. The incident has been resolved; the full update timeline is below.

Started
Dec 19, 2024, 12:55 PM UTC
Resolved
Dec 19, 2024, 01:24 PM UTC
Duration
28m
Detected by Pingoru
Dec 19, 2024, 12:55 PM UTC

Affected components

Customer Web ApplicationApplicant Web ApplicationAPI

Update timeline

  1. investigating Dec 19, 2024, 12:55 PM UTC

    We are currently investigating the issue.

  2. identified Dec 19, 2024, 01:18 PM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Dec 19, 2024, 01:19 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Dec 19, 2024, 01:24 PM UTC

    This incident has been resolved.