Socket incident

Socket Dashboard reports not loading

Major Resolved View vendor source →

Socket experienced a major incident on July 5, 2024 affecting Socket API and Socket for GitHub and 1 more component, lasting 12h 49m. The incident has been resolved; the full update timeline is below.

Started
Jul 05, 2024, 06:55 PM UTC
Resolved
Jul 06, 2024, 07:45 AM UTC
Duration
12h 49m
Detected by Pingoru
Jul 05, 2024, 06:55 PM UTC

Affected components

Socket APISocket for GitHubSocket Dashboard

Update timeline

  1. identified Jul 05, 2024, 06:55 PM UTC

    There is currently an identified issue that is causing Socket Reports to fail. We are investigating but all other components should be working.

  2. identified Jul 05, 2024, 07:12 PM UTC

    It has been identified reports generated by the github bot are having issues as well.

  3. monitoring Jul 05, 2024, 08:35 PM UTC

    Reports appear to be processing and loading correctly again. We are monitoring to ensure that the system has fully recovered.

  4. resolved Jul 06, 2024, 02:16 PM UTC

    The system has returned to normal operation.