Socket incident

GitHub App Event Processing Outage

Critical Resolved View vendor source →

Socket experienced a critical incident on March 25, 2025 affecting Socket for GitHub, lasting 9h 7m. The incident has been resolved; the full update timeline is below.

Started
Mar 25, 2025, 12:22 PM UTC
Resolved
Mar 25, 2025, 09:29 PM UTC
Duration
9h 7m
Detected by Pingoru
Mar 25, 2025, 12:22 PM UTC

Affected components

Socket for GitHub

Update timeline

  1. investigating Mar 25, 2025, 12:22 PM UTC

    We are currently investigating an issue with our GitHub App event processing. Socket security checks for pull requests appear to be stalled.

  2. identified Mar 25, 2025, 02:24 PM UTC

    We identified an issue with long-running database transactions which eventually led to transaction cancellations, affecting our ability to process GitHub events. We have now restored normal operation and are looking into identifying the root cause for the problem.

  3. monitoring Mar 25, 2025, 08:52 PM UTC

    We have located the root cause of the problem and have started implementing various fixes to prevent this scenario from arising again.

  4. resolved Mar 25, 2025, 09:29 PM UTC

    This incident has been resolved.