Socket experienced a notice incident on October 1, 2026, lasting 7h 7m. The incident has been resolved; the full update timeline is below.
Update timeline
- identified Oct 01, 2026, 07:59 AM UTC
We have observed that ticketing integrations are having delays in creating/updating/closing tickets. We have identified the cause and are working on a fix.
- identified Oct 01, 2026, 09:02 AM UTC
We have deployed a fix for new creations/updates/deletions going forwards. We are working on un-sticking delivery of the events from earlier in the incident window.
- identified Oct 01, 2026, 01:15 PM UTC
The events that were missed during the incident window are being replayed now. The tickets should be creating/updating/closing.
- monitoring Oct 01, 2026, 02:56 PM UTC
All the events have been replayed successfully. The tickets have been created/updated/closed accordingly.
- resolved Oct 01, 2026, 03:06 PM UTC
This incident has been resolved.