Socio experienced a minor incident on November 1, 2019 affecting Platform and Event Apps and 1 more component, lasting 5h 17m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- monitoring Nov 01, 2019, 03:38 PM UTC
We were experiencing performance and loading issues across our products. Specifically, the Socio Platform, Event Apps, Web Apps, and Lead Retrieval were showing issues. Currently, performance has returned to normal, but we will continue to monitor our systems.
- identified Nov 01, 2019, 04:22 PM UTC
Our engineers have identified an issue caused by some large events taking place. They are implementing a solution and we will have an update shortly.
- identified Nov 01, 2019, 05:30 PM UTC
All products have returned to normal operation. Our engineers are still investigating the identified issue and working on a permanent solution. We are constantly continuing to monitor our servers.
- resolved Nov 01, 2019, 08:56 PM UTC
All systems have returned to normal operation after a patch was deployed by our engineers. We will continue to monitor closely over the next 24 hours and following days for any disturbances. If you are still experiencing issues please don't hesitate to reach out via our Live Chat on our Socio Platform or via email ([email protected]).