Socio experienced a minor incident on January 22, 2020 affecting Event Apps and Web App, lasting 23h 50m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jan 22, 2020, 02:51 PM UTC
We are experiencing performance and loading issues across our products. Specifically, Event Apps and Web Apps are showing issues. Our engineers have identified an issue and are implementing a solution and we will have an update shortly.
- monitoring Jan 22, 2020, 06:01 PM UTC
Our engineers have deployed a fix that has resolved the loading time issue. Users should now be able to use all products normally. We’re monitoring and will continue to monitor our servers, event apps, and web apps to ensure that everything has returned to normal.
- resolved Jan 23, 2020, 02:42 PM UTC
All systems have returned to normal operation. If you experience any issues, please don't hesitate to reach out via our Live Chat on our Socio Platform or via email ([email protected]).