Socio incident

Degraded Performance on Some Products and Domains

Minor Resolved View vendor source →

Socio experienced a minor incident on November 16, 2020 affecting Platform, lasting 1h 7m. The incident has been resolved; the full update timeline is below.

Started
Nov 16, 2020, 04:06 PM UTC
Resolved
Nov 16, 2020, 05:13 PM UTC
Duration
1h 7m
Detected by Pingoru
Nov 16, 2020, 04:06 PM UTC

Affected components

Platform

Update timeline

  1. investigating Nov 16, 2020, 04:06 PM UTC

    We’re currently experiencing a service disruption with some of our domains, including https://socio.events and https://platform.socio.events. Our Engineering team is working to identify the root cause and implement a solution. The admin side of the Socio Platform may be affected, but no attendees should be impacted at this time. We will update you here in one hour.

  2. resolved Nov 16, 2020, 05:13 PM UTC

    All systems have returned to normal operations after our vendor for website hosting resolved a caching issue. The vendor in this specific case was Google, and the issue was with their Firebase Hosting product. If you experience any issues, please don't hesitate to reach out via our Live Chat on our Socio Platform or via email ([email protected]).