Socio experienced a critical incident on February 6, 2021 affecting Event Apps and Web App, lasting 13h 33m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Feb 06, 2021, 01:36 AM UTC
We’re currently experiencing an outage with our Web Apps and mobile Event Apps. Our engineering team is working to identify the root cause and implement a solution. This is affecting all attendees using Web Apps and mobile Event Apps. We will update you here within the hour.
- identified Feb 06, 2021, 01:59 AM UTC
We are continuing to experience an outage across our Web Apps and Event Apps. Our engineers have identified the issue and are working to resolve it. We will continue to investigate and provide updates.
- identified Feb 06, 2021, 02:01 AM UTC
We are continuing to work on a fix for this issue.
- monitoring Feb 06, 2021, 02:38 AM UTC
Our engineers have identified the core of the issue and made changes to address any immediate issues. Our engineers will continue to work on further optimization and patches to address any potential problems in the future. Attendees who were affected should no longer be experiencing issues and our systems have returned to normal. We will continue to work on the optimizations/patches mentioned and monitor the situation closely. If you experience any issues, please don't hesitate to reach out via our Live Chat on our Socio Platform or via email.
- monitoring Feb 06, 2021, 03:01 AM UTC
We are continuing to monitor for any further issues.
- resolved Feb 06, 2021, 03:10 PM UTC
All systems have returned to normal operation after a patch was deployed by our engineers. We will continue to monitor closely over the next 24 hours and following days for any disturbances. If you are still experiencing issues please don't hesitate to reach out via our Live Chat on our Socio Platform or via email ([email protected]).