Socio experienced a major incident on February 10, 2021, lasting 3h 51m. The incident has been resolved; the full update timeline is below.
Update timeline
- identified Feb 10, 2021, 08:06 PM UTC
Filestack, a Socio infrastructure partner, is currently down. This is impacting imports/exports as well as files and images that have been linked from Filestack. We're in contact with Filestack and are carefully monitoring the issue. To receive alerts on the latest status, subscribe at https://status.filestack.com/.
- monitoring Feb 10, 2021, 10:04 PM UTC
Filestack confirmed that they have implemented a fix. Those who were affected should no longer be experiencing issues. We'll continue to monitor the situation closely.
- resolved Feb 11, 2021, 01:55 AM UTC
We've been closely monitoring Filestack's services for the last couple of hours and can confirm everything is back to normal. We'll continue to monitor them further.