Socio experienced a minor incident on July 28, 2022 affecting Platform and Streaming, lasting 2h 42m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jul 28, 2022, 05:51 PM UTC
At 1:05 eastern time, Amazon Web Services (AWS) reported that a single data center on the eastern US coast lost power. Because of this, the Webex Events Platform is experiencing slow load and response times, and in some instances isn't loading at all. There have also been reports of Simulive not working. According to AWS, the data center is back online and working. However, we're in contact with AWS and monitoring the situation as they work to restore their full services. To receive alerts on the latest status, subscribe at: https://status.aws.amazon.com/
- identified Jul 28, 2022, 05:53 PM UTC
The issue has been identified and a fix is being implemented.
- monitoring Jul 28, 2022, 06:31 PM UTC
AWS has indicated that services have returned to normal after the degraded performance in our system. Our team will continue to monitor the situation for the next 12 hours to make sure all services return to both stable and normal operation. Please do not hesitate to reach out to us at [email protected] or our live chat if you find that the platform is still having issues with performance degradation.
- resolved Jul 28, 2022, 08:34 PM UTC
Socio's platform was unexpectedly negatively impacted by a power outage at the AWS US-EAST-2 Region. Amazon Web Services have restored their services in this availability zone and all products should be performing as expected at this time. If you have any further questions about this issue, please do not hesitate to email us at [email protected] or contact our live chat. To those who were impacted, thank you for your patience.