Socio experienced a minor incident on July 29, 2022 affecting Registration, lasting 1h 54m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jul 29, 2022, 06:55 PM UTC
We’re currently experiencing degraded performance with our Registration product. At this time, promotional emails are not being delivered as expected. Our Engineering team is working to identify the root cause and implement a solution. We will update you here in one hour.
- monitoring Jul 29, 2022, 07:39 PM UTC
Registration has returned to normal after the degraded performance in our system. Our team will continue to monitor the situation for the next 24 hours to make sure all services have returned to both stable and normal operation. If you have questions or concerns, please do not hesitate to contact us via live chat, or email our team at [email protected].
- resolved Jul 29, 2022, 08:50 PM UTC
The Registration Product has returned to normal operation and emails are going out as expected. We will continue to monitor closely over the next 24 hours for any disturbances. If you are still experiencing issues please don't hesitate to reach out via our Live Chat on our Socio Platform or via email ([email protected]).