Socio experienced a minor incident on April 13, 2023 affecting Platform and Registration and 1 more component, lasting 7h 31m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Apr 13, 2023, 11:50 AM UTC
We're investigating degraded service affecting the Webex Events Platform. Currently, users are getting an error when trying to add a new feature to their event. We are also occasionally seeing errors when trying to add a new video to the studio. Affected regions: All Workaround: Using the import template to add features appears to work as expected. We’ll post another status update in an hour or when the issue is resolved. If you have questions or need help, please don’t hesitate to email us at [email protected] or live chat with us.
- investigating Apr 13, 2023, 12:20 PM UTC
We’re continuing to investigate the issue and will keep posting status updates every hour until it’s resolved. Thank you for your patience. If you have questions or need help, please don’t hesitate to email us at [email protected] or live chat with us.
- monitoring Apr 13, 2023, 12:34 PM UTC
We've implemented a solution, and all products are now working as expected. We’ll continue to closely monitor our services for the next 24 hours to ensure normal operation. If you continue to experience problems, try logging out and back in and/or clear your browser cache. Email us at [email protected] or live chat with us if you need additional help.
- resolved Apr 13, 2023, 07:21 PM UTC
The Webex Events (formerly Socio) Platform has returned to normal operation. We will continue to monitor closely over the next 24 hours for any disturbances. If you are still experiencing issues please don't hesitate to reach out via our Live Chat on our Socio Platform or via email ([email protected]).