SocialDog incident

Regarding temporary issues with some features

Notice Resolved View vendor source →

SocialDog experienced a notice incident on November 7, 2022, lasting 2h 37m. The incident has been resolved; the full update timeline is below.

Started
Nov 07, 2022, 05:07 AM UTC
Resolved
Nov 07, 2022, 07:44 AM UTC
Duration
2h 37m
Detected by Pingoru
Nov 07, 2022, 05:07 AM UTC

Update timeline

  1. investigating Nov 07, 2022, 05:07 AM UTC

    Issues are currently being experienced with the following features: - When trying to change the team owner on the "Team members" settings screen, the error message "Failed to change the team owner" is displayed and the team owner is not changed. The following issue has been resolved: - An "Unknown error" occurs when trying to add a social media profile or reconnect an existing social media profile We apologize for any inconvenience.

  2. investigating Nov 07, 2022, 07:16 AM UTC

    We are continuing to investigate this issue.

  3. resolved Nov 07, 2022, 07:44 AM UTC

    The following issue has been resolved: - When trying to change the team owner on the "Team members" settings screen, the error message "Failed to change the team owner" is displayed and the team owner is not changed. - An "Unknown error" occurs when trying to add a social media profile or reconnect an existing social media profile. We apologize for any inconvenience.