SocialDog experienced a major incident on November 30, 2023 affecting Payment, lasting 2h 52m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Nov 30, 2023, 03:37 AM UTC
Users who have selected invoice payment as their payment method are experiencing system failures with some functions, such as the "Plan/Payment" screen not opening. We apologize for any inconvenience. 【Incident period】 ・2023/11/30 1:00（JST）- Present 【Affected users】 ・Users who have selected invoice payment as their payment method. 【Features affected】 ・Payment and billing functions. 【Cause】 ・Due to a problem on the NP Kakebarai side that is used for the bill payment function. 【Expected recovery】 ・Recovery prospects are undetermined. 【Current status】 ・The NP Kakebarai side is currently investigating and resolving the incident.
- resolved Nov 30, 2023, 06:30 AM UTC
The incident is now resolved. We apologize for any inconvenience.
- postmortem Nov 30, 2023, 06:30 AM UTC
## Incident details For users who selected invoice payment as their payment method, there was a system incident with some functions, such as not being able to display payment information. ## Incident period ・November 30, 2023, 1:00 AM - November 30, 2023, 3:00 PM \(JST\) ## Affected users ・Users who have selected invoice payment as their payment method. ## Features affected ・Payment and billing functions. ## Cause ・Due to a problem on the NP Kakebarai side that is used for the bill payment function.