SocialDog experienced a major incident on December 22, 2023 affecting Payment, lasting 8h 53m. The incident has been resolved; the full update timeline is below.
Affected components
Payment
Update timeline
- identified Dec 22, 2023, 05:01 AM UTC
For customers who have selected bill payment as their payment method, some functions are not working, such as the "Plan/Payment" screen not opening. We apologize for any inconvenience. 【Incident period】 ・2023/12/22 13:50（JST）- Present 【Affected users】 ・Users who have selected invoice payment as their payment method. 【Features affected】 ・Payment and billing functions. 【Cause】 ・Due to unexpected NP Kakebarai maintenance 【Expected recovery】 ・undecided
- resolved Dec 22, 2023, 01:55 PM UTC
The incident is now resolved. We apologize for any inconvenience.