SocialDog incident

Regarding system incident

Notice Resolved View vendor source →

SocialDog experienced a notice incident on March 8, 2024 affecting Dashboard and Scheduled Tweets and 1 more component, lasting 1h 4m. The incident has been resolved; the full update timeline is below.

Started
Mar 08, 2024, 03:01 AM UTC
Resolved
Mar 08, 2024, 04:06 AM UTC
Duration
1h 4m
Detected by Pingoru
Mar 08, 2024, 03:01 AM UTC

Affected components

DashboardScheduled TweetsWebSiteOnline HelpPaymentTweet engagement

Update timeline

  1. investigating Mar 08, 2024, 03:01 AM UTC

    Due to high load on the web server, all system functions were temporarily slow to respond. We apologize for any inconvenience. The incident is now resolved. 【Incident period】 ・2024/03/08 11:30（JST）- 2024/03/08 12:50（JST） 【Affected users】 ・All users. 【Features affected】 ・All functions that can be operated on the web page, such as logging into SocialDog. ・Scheduled posts, Slack notifications, etc. are not included. 【Cause】 ・High load on web server.

  2. resolved Mar 08, 2024, 04:06 AM UTC

    The incident is now resolved. We apologize for any inconvenience.