SocialDog experienced a critical incident on May 3, 2024 affecting Dashboard, lasting 5d. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified May 03, 2024, 06:32 AM UTC
We are currently experiencing a problem with followers/followers data not being updated. We apologize for any inconvenience. 【Incident period】 Friday, May 3, 2024, around 9:00 a.m. (JST) 【Affected users】 All registered users of SocialDog 【Features affected】 ・Dashboard, follower analysis function, follower function ・Depending on the recovery time, there is a possibility that today's data may be lost. 【Cause】 An error has occurred in the API from which data is acquired. 【Expected recovery】 There is currently no recovery plan in sight. 【Current status】 We are working on restoring the data as soon as possible.
- identified May 04, 2024, 01:31 AM UTC
【Features affected】 ・Dashboard, follower analysis function, follower function ・Data cannot be reacquired during the outage. 【Current status】 We are currently checking with X (Twitter), the company from which the data was obtained.
- monitoring May 07, 2024, 02:54 AM UTC
【Incident period】 ・Friday, May 3, 2024, around 9:00 a.m. - May 7, 2024 at around 04:00 a.m. (JST) 【Cause】 ・Details of the cause are under investigation. 【Current status】 ・The incident is now resolved. ・Currently monitoring is being conducted.
- resolved May 08, 2024, 07:04 AM UTC
This incident has been resolved.