SocialDog experienced a major incident on September 12, 2024 affecting Scheduled Tweets, lasting 14h 27m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Sep 12, 2024, 07:16 AM UTC
We are currently experiencing a problem with some Instagram posts not posting properly. We are investigating, but there are reports of some failures in the Instagram API and this may be a related temporary outage.
- identified Sep 12, 2024, 08:15 AM UTC
[Status] We have confirmed that multiple image post to Instagram (carouse) will fail to post. [Cause] A bug in Meta's Instagram API. [Solution] The following is a list of the issues that have been fixed. [Restoration estimate] The restoration date has not yet been determined.
- monitoring Sep 12, 2024, 11:11 AM UTC
[Current Status] We have confirmed that the posts is now successful, but will continue to monitor.
- resolved Sep 13, 2024, 01:39 AM UTC
The problem has been corrected by Meta. We have confirmed that instagram posts are working properly. We apologize for any inconvenience.