SocialDog experienced a minor incident on May 21, 2024 affecting Dashboard, lasting 6d 22h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating May 21, 2024, 03:47 AM UTC
For customers who have linked their Instagram accounts, we are experiencing a problem where "Follower increase"/"Following increase" figures cannot be viewed on the “Dashboard” screen. We apologize for any inconvenience caused. [Incident period] ・May 14, 2024 (JST) - Present [Affected users] ・Those who have linked Instagram accounts with more than 100 followers. [Features affected] ・Dashboard and "Follower increase"/"Following increase" [Cause] ・The data cannot be retrieved from Instagram. [Expected recovery] ・There is currently no recovery plan in sight. [Current status] ・Under investigation ・We are working on restoring the data as soon as possible.
- investigating May 21, 2024, 03:53 AM UTC
We are continuing to investigate this issue.
- identified May 22, 2024, 03:21 AM UTC
[Cause] ・Instagram has sent an invalid value. [Expected recovery] ・There is currently no recovery plan in sight. [Current status] ・We are awaiting a response from Meta. ・We are working on restoring the data as soon as possible.
- identified May 23, 2024, 03:29 AM UTC
[Current status] ・Meta is in the process of correcting the problem.
- monitoring May 27, 2024, 04:56 AM UTC
[Current status] ・We have confirmed that the data is being sent successfully from Instagram. ・Since Meta has not announced the resolution of the system failure, we will continue to monitor the situation.
- resolved May 28, 2024, 02:33 AM UTC
For customers who have linked their Instagram accounts, there has been a problem "Follower increase"/"Following increase" figures cannot be viewed on the “Dashboard” screen. We apologize for any inconvenience caused. [Incident period] ・May 14, 2024 - May 24, 2024 (Japan time) [Affected users] ・Those who have linked Instagram accounts with more than 100 followers. [Features affected] ・Dashboard and "Follower increase"/"Following increase" [Cause] ・Due to a malfunction of the Instagram API, the target data was not being sent. [Current status] ・The incident is now resolved. ・The data during the outage is being retrieved normally.