SocialDog incident

Instagram follower metrics data retrieval issue

Major Resolved View vendor source →

SocialDog experienced a major incident on January 22, 2025 affecting Dashboard, lasting 4d 16h. The incident has been resolved; the full update timeline is below.

Started
Jan 22, 2025, 09:10 AM UTC
Resolved
Jan 27, 2025, 01:18 AM UTC
Duration
4d 16h
Detected by Pingoru
Jan 22, 2025, 09:10 AM UTC

Affected components

Dashboard

Update timeline

  1. investigating Jan 22, 2025, 09:10 AM UTC

    We are currently experiencing an issue with Instagram metrics where new followers and unfollowed data cannot be retrieved. We are investigating, but the issue appears to be related to Instagram API service availability. Scope of Impact: Users who have connected Instagram accounts and have more than 100 followers.

  2. resolved Jan 27, 2025, 01:18 AM UTC

    Update: Data retrieval is confirmed working for connected accounts have more than 100 followers.