SocialDog incident

Regarding system incident

Major Resolved View vendor source →

SocialDog experienced a major incident on March 3, 2025 affecting Dashboard and Scheduled Tweets, lasting 37m. The incident has been resolved; the full update timeline is below.

Started
Mar 03, 2025, 07:31 AM UTC
Resolved
Mar 03, 2025, 08:08 AM UTC
Duration
37m
Detected by Pingoru
Mar 03, 2025, 07:31 AM UTC

Affected components

DashboardScheduled Tweets

Update timeline

  1. investigating Mar 03, 2025, 07:31 AM UTC

    現在、一部のデータ更新および投稿処理に障害が発生しております。 ご迷惑をおかけし申し訳ございません。 ■発生日時 3月3日(月)16時頃より ■障害内容 ・データ更新処理、RSS投稿など一部の投稿が正常に処理されない ■対応状況 現在、影響範囲の特定、及び復旧作業を進めております。 復旧の見込みが立ち次第、あらためてご案内いたします。

  2. resolved Mar 03, 2025, 08:08 AM UTC

    We recently experienced issues with some data updates and post processing. The issue has now been resolved. We apologize for any inconvenience caused. [Incident period] ・2025/3/3 15:57 - 2025/3/3 16:51 (JST) [Features affected] ・Scheduled posts for "Post (Legacy)" feature ・RSS Auto post ・Post engagement [Cause] ・A temporary communication issue occurred with our internal data processing service [Current status] ・Posts scheduled during the incident period are being published sequentially ・RSS posts and post engagement data have resumed processing