Snyk experienced a minor incident on June 8, 2026 affecting Support Portal, lasting 1d 14h. The incident has been resolved; the full update timeline is below.
Affected components
Support Portal
Update timeline
- identified Jun 08, 2026, 03:47 PM UTC
Please note that the ability to create or reply to cases via email has been temporarily turned off. If you need to log a new issue or update an existing case, please do so directly through the ticketing portal. We will let you know as soon as email functionality is restored. Thank you for your patience!
- monitoring Jun 09, 2026, 02:13 PM UTC
We have re-enabled the email-to-case feature, allowing customers to create and reply to cases via email. Monitoring is now underway to ensure the services remains stable.
- resolved Jun 10, 2026, 06:22 AM UTC
Services have remained unaffected during our monitoring period. The Snyk Incident Response has been stood down.