Snowflake experienced a minor incident on August 7, 2025 affecting Organization and Account Management and Organization and Account Management and 1 more component, lasting 1d 21h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Aug 07, 2025, 08:54 PM UTC
Current status: We're investigating a recent issue that resulted in delays or stale data for the ACCOUNT_USAGE.SESSIONS view. We've identified a recent change that inadvertently led to a processing backlog. We reverted the change to resolve the issue; however, we anticipate it may require up to 24 hours for the backlog to be fully processed. Customer experience: Customers hosted in the specified regions may observe delayed or stale data for the ACCOUNT_USAGE.SESSIONS view. ETA: We expect the issue will be fully resolved by 20:00 UTC on August 8, 2025. Customers may experience restoration earlier depending on when the backlog is processed and cleared across different affected regions. Preliminary root cause: A recent data exporting change for the ACCOUNT_USAGE.SESSIONS view inadvertently led to a processing backlog and subsequent delays or stale data. Incident start time: 01:50 UTC August 05, 2025
- identified Aug 08, 2025, 08:10 PM UTC
Current status: The backlog is taking an extended amount of time to process, and as such, we are amending our previous estimated time of resolution. While two of the affected regions have been completed, we anticipate that the remaining regions may require up to an additional 12-24 hours to complete. Customer experience: Customers hosted in the specified regions may observe delayed or stale data for the ACCOUNT_USAGE.SESSIONS view. ETA: We expect the issue will be fully resolved by 20:00 UTC on August 9, 2025. Customers may experience restoration earlier depending on when the backlog is processed and cleared across different affected regions. Preliminary root cause: A recent data exporting change for the ACCOUNT_USAGE.SESSIONS view inadvertently led to a processing backlog and subsequent delays or stale data. Incident start time: 01:50 UTC August 05, 2025
- monitoring Aug 09, 2025, 05:52 PM UTC
Current status: The backlog has been processed, and customers should now be experiencing issue resolution. We'll continue to monitor the environment until we're confident all services are functioning properly. Customer experience: Customers hosted in the specified regions may observe delayed or stale data for the ACCOUNT_USAGE.SESSIONS view. Incident start time: 01:50 UTC August 05, 2025 Incident end time: 10:30 UTC August 09, 2025 Preliminary root cause: A recent data exporting change for the ACCOUNT_USAGE.SESSIONS view inadvertently led to a processing backlog and subsequent delays or stale data.
- resolved Aug 09, 2025, 06:34 PM UTC
Current status: We've monitored the environment and confirmed the service is restored. If you experience additional issues or have questions, please open a support case via Snowflake Community. Customer experience: Customers hosted in the specified regions may observe delayed or stale data for the ACCOUNT_USAGE.SESSIONS view. Incident start time: 01:50 UTC August 05, 2025 Incident end time: 10:30 UTC August 09, 2025 Preliminary root cause: A recent data exporting change for the ACCOUNT_USAGE.SESSIONS view inadvertently led to a processing backlog and subsequent delays or stale data. A root cause analysis (RCA) document will be published within seven business days.
- postmortem Aug 16, 2025, 12:24 AM UTC
Snowflake Engineering has completed the postmortem of this service incident. A detailed Root Cause Analysis \(RCA\) is available on the Snowflake Community site: [https://community.snowflake.com/s/article/INC0140464](https://community.snowflake.com/s/article/INC0140464)