Azure - Canada Central (Toronto): INC0152309

Update timeline

1. investigating Feb 23, 2026, 09:09 PM UTC

   Current status: We're investigating an issue with Snowflake Data Cloud. We'll provide an update within 60 minutes. Customer experience: Customers hosted in the specified regions may experience intermittent delays or failures when accessing or using Snowflake services and features. This may include slower query execution, intermittent availability, or limited feature functionality. Incident start time: 19:28 UTC February 23, 2026

2. monitoring Feb 23, 2026, 09:47 PM UTC

   Current status: We identified a networking issue that caused a component to be unable to process traffic and resolve DNS requests as expected, resulting in impact. We implemented the fix for this issue, and we'll continue to monitor the environment until we're confident all services are functioning properly. Customer experience: Customers hosted in the specified regions may experience intermittent delays or failures when accessing or using Snowflake services and features. This may include slower query execution, intermittent availability, or limited feature functionality. Incident start time: 19:26 UTC February 23, 2026 Incident end time: 21:11 UTC February 23, 2026 Preliminary root cause: A networking issue caused a component to be unable to process traffic and resolve DNS requests as expected.

3. resolved Feb 23, 2026, 10:07 PM UTC

   Current status: Our observations of service telemetry continue to indicate that our service has recovered following our mitigation. If you experience additional issues or have questions, please open a support case via Snowflake Community or the Support page in Snowsight. Customer experience: Customers hosted in the specified regions may have experienced intermittent delays or failures when accessing or using Snowflake services and features. This may have included slower query execution, intermittent availability, or limited feature functionality. Incident start time: 19:26 UTC February 23, 2026 Incident end time: 21:11 UTC February 23, 2026 Preliminary root cause: A networking issue caused a component to be unable to process traffic and resolve DNS requests as expected. A root cause analysis (RCA) document will be published within five business days.

4. postmortem Mar 02, 2026, 10:33 PM UTC

   Snowflake Engineering has completed the postmortem of this service incident. A detailed Root Cause Analysis \(RCA\) is available on the Snowflake Community site: [https://community.snowflake.com/s/article/INC0152309](https://community.snowflake.com/s/article/INC0152309)