INC0153465

Update timeline

1. identified Mar 12, 2026, 07:42 PM UTC

   Current status: We're aware of an issue affecting the Snowflake Data Cloud, and we've identified the source as a recent Snowflake Intelligence update. We're rolling back the change to restore service. Customers should experience relief as the rollback progresses across the affected infrastructure. We'll provide another update within 2 hours. Customer experience: Customers hosted in the specified regions may be unable to use Snowflake Intelligence services and features. Additionally, users may experience issues with expired sessions attempting to access Snowflake Intelligence. Existing sessions should be unaffected. ETA: An ETA is not yet available. We'll provide one as soon as possible. Workaround: While we're focused on remediation, please access the service or content using the AI.Snowflake.com URL through a private browser tab.

2. identified Mar 12, 2026, 08:18 PM UTC

   Current status: We're continuing to monitor as the rollback of the Snowflake Intelligence update progresses. Affected customers should continue to experience relief as the rollback advances and reaches their environment. We'll provide another update within 4 hours. Customer experience: Customers hosted in the specified regions may be unable to use Snowflake Intelligence services and features. Additionally, users may experience issues with expired sessions attempting to access Snowflake Intelligence. Existing sessions should be unaffected. ETA: Our current estimate is that service will be restored within approximately 4 hours. We're continuing to monitor the rollback's progress to ensure this timeline remains accurate. Workaround: While we're focused on remediation, users may be able to work around the issue by accessing the service directly via the non-account-specific URL, AI.Snowflake.com, in a private browser tab.

3. monitoring Mar 12, 2026, 09:50 PM UTC

   Current status: We've confirmed that the rollback of the impacting Snowflake Intelligence update has completed, and we'll continue to monitor the environment until we're confident all services are functioning properly. Customer experience: Customers hosted in the specified regions may have been unable to use Snowflake Intelligence services and features. Additionally, users may have experienced issues with expired sessions attempting to access Snowflake Intelligence. Existing sessions should have been unaffected. Workaround: While we were focused on remediation, users may have been able to work around the issue by accessing the service directly via the non-account-specific URL, AI.Snowflake.com, in a private browser tab. Incident start time: 16:30 UTC March 12, 2026 Incident end time: 20:39 UTC March 12, 2026 Preliminary root cause: An update intended to optimize Snowflake Intelligence introduced a code issue that caused problems with expired sessions attempting to access Snowflake Intelligence.

4. resolved Mar 12, 2026, 11:13 PM UTC

   Current status: We've confirmed that the rollback of the impacting Snowflake Intelligence update has completed, and we'll continue to monitor the environment until we're confident all services are functioning properly. Customer experience: Customers hosted in the specified regions may have been unable to use Snowflake Intelligence services and features. Additionally, users may have experienced issues with expired sessions attempting to access Snowflake Intelligence. Existing sessions should have been unaffected. Workaround: While we were focused on remediation, users may have been able to work around the issue by accessing the service directly via the non-account-specific URL, AI.Snowflake.com, in a private browser tab. Incident start time: 16:30 UTC March 12, 2026 Incident end time: 20:39 UTC March 12, 2026 Preliminary root cause: An update intended to optimize Snowflake Intelligence introduced a code issue that caused problems with expired sessions attempting to access Snowflake Intelligence.

5. postmortem Mar 19, 2026, 09:24 PM UTC

   Snowflake Engineering has completed the postmortem of this service incident. A detailed Root Cause Analysis \(RCA\) is available on the Snowflake Community site: [https://community.snowflake.com/s/article/INC0153465](https://community.snowflake.com/s/article/INC0153465)