INC0153706

Update timeline

1. investigating Mar 16, 2026, 10:46 PM UTC

   Current status: We're investigating an issue with Snowflake Data Cloud. We'll provide an update within 60 minutes. Customer experience: Customers hosted in the specified regions may be unable to create or alter Snowflake alerts. Incident start time: 14:53 UTC March 14, 2026

2. identified Mar 16, 2026, 11:45 PM UTC

   Current status: We've determined a recent improvement to Snowflake alerts creation and alteration contains a code issue, which is causing the impact. We've developed a fix and are rolling it out to restore service. We'll provide another update within 6 hours. Customer experience: Customers hosted in the specified regions may be unable to create or alter Snowflake alerts. ETA: Our current estimate is that service will be restored for all affected customers within 6 hours. Customers will see relief as the fix rolls out. In the meantime, affected customers using replication in an unaffected region may initiate their failover procedures as a way to bypass the issue. Workaround: There are currently no available workarounds for this issue. Incident start time: 14:53 UTC March 14, 2026

3. monitoring Mar 17, 2026, 04:58 AM UTC

   Current status: We've finished rolling out the fix to restore service. We'll continue to monitor the environment until we're confident all services are functioning properly. Customer experience: Customers hosted in the specified regions may have been unable to create or alter Snowflake alerts. Incident start time: 14:53 UTC March 14, 2026 Incident end time: 04:39 UTC March 17, 2026 Preliminary root cause: A recent improvement to Snowflake alerts creation and alteration contained a code issue.

4. resolved Mar 17, 2026, 05:49 AM UTC

   Current status: We've implemented the fix for this issue and monitored the environment to confirm that service was restored. If you experience additional issues or have questions, please open a support case via Snowflake Community or the Support page in Snowsight. Customer experience: Customers hosted in the specified regions may have been unable to create or alter Snowflake alerts. Incident start time: 14:53 UTC March 14, 2026 Incident end time: 04:39 UTC March 17, 2026 Preliminary root cause: A recent improvement to Snowflake alerts creation and alteration contained a code issue. A root cause analysis (RCA) document will be published within five business days.

5. postmortem Mar 24, 2026, 11:55 PM UTC

   Snowflake Engineering has completed the postmortem of this service incident. A detailed Root Cause Analysis \(RCA\) is available on the Snowflake Community site: [https://community.snowflake.com/s/article/INC0153706](https://community.snowflake.com/s/article/INC0153706)